Visio-Conference Technician

As visio-conference technician, you’re responsible for setting up, operating, and maintaining video conferencing systems to ensure smooth virtual meetings and events. You handle technical troubleshooting, support participants, and ensure high-quality audio and video connections throughout the session.

JOBDESCRIPTION

Day to Day and Scope of activities:

• Set up systems specifically for events
• Operate the videoconference hardware available at the European Parliament
• Set up and test mobile devices in coordination with Conference Technicians (for the connections with conference room)
• Set up and test the videoconference studio before every planned conference
• Assist the studio participants and give them information on the use of the room and practical advice about conducting the session, as well as managing the touchscreen
• Program, configure system, upgrade software release and adapt the configuration parameters accordingly with the instructions and at the request of the European Parliament
• Organise and run demonstrations of the services provided • Provide the Team Manager with a good feedback on the work orders status
• Handle disruptions linked to the infrastructure or to external factors
• Execute the different back up accordingly to the procedures in place
• Update the technical documentation (data sheets) and the specialist documentation (operating procedures, etc.)
• Perform preventative measures to maintain the systems and corrective measures to restore the systems in optimum condition
• Comply with the security and confidentiality policy defined by the European Parliament
• Provide the technical interface with the external operators and monitor their SLA
• To provide the technical interface with the European Parliament’s other technical services
• Test all new software or upgrades following a “Matrix” and report
• Test with all Information Offices at least once per month
• Management of the multiport application
• Inventory of all equipment
• Assistance to the parlementary sessions in Strassbourg (after training)

PROFILE

• Education :
  • A2 Degree in Communication/Telecommunications/Information Technologies or equivalent professional experienceITIL Certification : ITIL Foundation or Overview Vendor
  • Certifications and Commitment: Tandberg/CISCO certification is a plus

• Experience:
  • Minimum 5 years of experience in the videoconferencing industry In-depth and recent experience with: Implementation and servicing of corporate videoconferencing systems.
• Company training:
  • Induction training including:
    • Security procedures
    • Environmental overview
    • EP organisation and internal rules

• Soft skills:
  • Very good communication Skills
  • Time Management
  • Customer Service Excellence
  • Organisational Skills.

• Linguistic skills: Excellent knowledge of French and English to the equivalent of the European Commission classification of B2 (speaking/reading/writing), other language will be an advantage.

• Telecom competencies:
  • UP-TO DATE KNOWLEDGE OF:
    • Knowledge of Tandberg/CISCO videoconference system
    • Knowledge of LAN/WAN IP network, H.323, H.320
    • As Build Documentation

• Additional skills:
  • Work in an independent, punctual and well-organised way
  • Assertive, creative and will take initiative when needed
  • Reliable, honest and have a great sense of responsibility
  • Ability to work autonomously
  • Excellence in communication skills (speaking and writing)
  • Understand basic principles of resource management
  • Ability to draft and complete technical reporting
  • Diplomatic, flexible and have a high level of integrity
  • Ability to work under pressure and prioritise workloads

REF. POSTE. 2025-021-T