TELSERVICE is a company specialized in CO-Sourcing services, with expertise in communication networks, Smart Building infrastructure, and project implementation in both fields. To meet our clients’ needs, we are looking for specific and professional profiles.
Jobdescription
Day to Day and Scope of activities:
- Set up systems specifically for events
- Operate the videoconference hardware available at the European Parliament
- Set up and test mobile devices in coordination with Conference Technicians (for the connections with conference room)
- Set up and test the videoconference studio before every planned conference
- Assist the studio participants and give them information on the use of the room and practical advice about conducting the session, as well as managing the touchscreen
- Program, configure system, upgrade software release and adapt the configuration parameters accordingly with the instructions and at the request of the European Parliament
- Organise and run demonstrations of the services provided • Provide the Team Manager with a good feedback on the work orders status
- Handle disruptions linked to the infrastructure or to external factors
- Execute the different back up accordingly to the procedures in place
- Update the technical documentation (data sheets) and the specialist documentation (operating procedures, etc.)
- Perform preventative measures to maintain the systems and corrective measures to restore the systems in optimum condition
- Comply with the security and confidentiality policy defined by the European Parliament
- Provide the technical interface with the external operators and monitor their SLA
- To provide the technical interface with the European Parliament’s other technical services
- Test all new software or upgrades following a “Matrix” and report
- Test with all Information Offices at least once per month
- Management of the multiport application
- Inventory of all equipment
- Assistance to the parlementary sessions in Strassbourg (after training)
Profile required
- Education :
- A2 Degree in Communication/Telecommunications/Information Technologies or equivalent professional experienceITIL Certification : ITIL Foundation or Overview Vendor
- Certifications and Commitment: Tandberg/CISCO certification is a plus
- Experience: Minimum 5 years of experience in the videoconferencing industry In-depth and recent experience with: Implementation and servicing of corporate videoconferencing systems.
- Company training:
- Induction training including: Security procedures
- Environmental overview
- EP organisation and internal rules
- Soft skills: Very good communication Skills, Time Management, Customer Service Excellence, Organisational Skills.
- Linguistic skills: Excellent knowledge of French and English to the equivalent of the European Commission classification of B2 (speaking/reading/writing), other language will be an advantage.
- Telecom competencies:
- Knowledge of Tandberg/CISCO videoconference system
- Knowledge of LAN/WAN IP network, H.323, H.320
- As Build Documentation
- Additional skills:
- Work in an independent, punctual and well-organised way
- Assertive, creative and will take initiative when needed
- Reliable, honest and have a great sense of responsibility
- Ability to work autonomously
- Excellence in communication skills (speaking and writing)
- Understand basic principles of resource management
- Ability to draft and complete technical reporting
- Diplomatic, flexible and have a high level of integrity
- Ability to work under pressure and prioritise workloads